ERCIM News No.26 - July 1996
1994-1995 Activity Report of the Language Engineering Sector
by Roberto Cencioni
...a revolution based on information, itself the expression of
human knowledge. Technological progress now enables us to process, store,
retrieve and communicate information in whatever form it may take ... unconstrained
by distance [language!], time and volume.
Bangemann Report, 1994
The global digital village is the most exciting development yet in human
communications and puts a new emphasis on the need for effective human-computer
interaction and person-to-person communication. The Information Society
paradigm revolutionises the way we used to do business, practise our trades
and professions, operate our public services, receive education, etc. However,
for the Information Society to deliver its full business, cultural and social
value, a number of challenges must be met.
As new telematic services cross borders and link national markets and societies,
users will find it increasingly difficult to use these facilities to their
full advantage. This is due to the apparent lack of effective language support
tools and interfaces in trans-border information and communication services.
But the language issue is not limited to inter-language communication; for
the Information Society to succeed in being beneficial to everyone, not
freezing out large parts of the non-expert population, care must be taken
to provide easy-to-use access to the new information delivery points. Natural
language and voice controlled interfaces are increasingly regarded as key
technologies helping to master this problem.
Finally, whilst the Web has turned the Internet into one huge virtual disk
drive packed with gigantic volumes of information, at easy reach for millions
of users, the new challenge is effective filtering. Filters and retrieval
techniques inspired by language technology will be pivotal in profiling
and delivering no more information than that requested.
Meeting the Challenge
Language Engineering (LE) is one of the horizontal sectors of the Telematics
Applications programme since its inception in 1991. Originally designed
as a modest start-up sector (25 MECU total) intended to provide a dedicated
framework for RTD in what was then seen as a relatively immature field,
LE has successfully promoted a shift from long-term research activities
to more immediately feasible and industrially relevant RTD themes. LE in
the 3rd Framework has seen the launching of 26 projects bringing together
some 170 organisations, reflecting a sharp increase in industrial participation.
The last batch of these projects (stemming from the 1993 Call) are now reaching
completion.
Overall their results have prepared and underpinned applications development
in the 1994-1998 framework, by establishing an initial LE base beyond research
circles, helping to identify key application domains, and contributing to
the emergence of language infrastructures and the consolidation and validation
of basic technologies.
This progress was recognised in the implementation of the Telematics Applications
programme 1994-1998. LE RTD was granted some 80 MECU, thus making LE the
third largest sector of the programme. At the same time, the scope of the
operation was widened to encompass the integration of spoken and written
language technologies into a broad range of information and communication
systems, the ultimate goal being to ease and accelerate the deployment of
advanced telematics services and products across linguistic and social barriers.
Four key themes were retained when designing the 1994-1998 work programme:
- internationalisation business support (eg multilingual document pro-cessing,
software globalisation and interface localisation)
- human-computer interaction (eg spoken and written language based access
to information and transaction systems)
- person-to-person communication (eg foreign language learning, computer-aided
translation, multilingual messaging and conferencing)
- information retrieval (ie provision of profiled information).
Results to date
A total of 32 cost-shared projects and 6 accompanying measures and concerted
actions have resulted from the three calls issued by the sector between
December 1994 and September 1995. These represent a total investment of
some 80 MECU of which 52 MECU contributed by the EU. Most of these projects
and actions are already under way and bring together some 370 organisations.
They address both the vertical sectors which make up the Telematics programme
and key segments of the private sector, and cover a broad range of multilingual
and transnational services for:
- police and emergency services: multimedia messaging
- employment agencies and enterprises: on-line job offers and demands
- port authorities: legislation and safety rules for handling hazardous
goods
- professional and end-users of directory services: multilingual yellow
pages, financial and economic news on-demand press clippings, meteorological
information
- banking and financial operators: automatic classification and dispatching
of financial news
- telecommunciations and insurance companies operating telephone-based
customer services: automated call centres
- aeronautic and automotive industry: document authoring in collaborative
environments
- train travellers and railway operators: automated train timetables
- social security services: access to distributed personal records via
natural language interfaces
- drivers and providers of traffic management systems: voice-operated
in-vehicle navigation and information systems
Current and future issues
The sector has attracted considerable interest from both ICT players and
a broad range of user organisations, from vital European industries and
public services. In supporting projects aiming at market opportunities in
the short term and in the medium term, LE promotes a more global view on
market developments and user requirements in the next five years. This dual
approach not only provides opportunities for companies (including SMEs)
that depend on shorter RTD market cycles, but also for public and private
RTD centres willing to conduct leading-edge research into the next generation
of telematic services. To increase cohesion and critical mass, LE projects
have joined clusters corresponding to the market opportunity they target
(eg tele-business, international business support, information services,
etc.).
Please contact:
Roberto Cencioni - Commission of the European Union, DG XIII
Tel: +352 43013-2859
E-mail: Roberto.Cencioni@lux.dg13.cec.be
return to the contents page